Answers for the road ahead.
Short, useful guidance for planning pickups, payments, deliveries, and the moments that do not go to plan.
Account and setup
Who is Your City Delivery Inc. designed for?+
Your City Delivery Inc. serves businesses, offices, retailers, and residents who need dependable delivery and logistics across the United States.
How do I schedule a delivery?+
Send the pickup address, destination, package details, and desired time window through our contact or estimate page. Dispatch will confirm the route.
Can one route include several stops?+
Yes. We build recurring and one-time multi-stop routes for compatible pickup and delivery windows across regional and interstate lanes.
Do you support first-time users?+
Yes. Our operations desk can walk you through timing, access notes, handling needs, and proof-of-delivery options.
Payments and billing
Which payment methods are available?+
Available methods are confirmed with your quote and may include card, ACH, or approved business-account billing.
Are there hidden fees?+
No. Route, handling, wait-time, and any special-service charges are shown before you confirm the delivery.
Why was my card payment declined?+
Most declines are caused by issuer security checks or a billing-address mismatch. Verify the details or contact your card provider.
How long does payment posting take?+
Card payments usually post immediately. Approved business-account invoices follow the terms shown on the account.
Shipping and tracking
How is shipping cost calculated?+
Cost depends on pickup and delivery distance, package size and weight, time window, stop count, and any special handling.
Why can the final quote differ from the estimate?+
Dispatch confirms access requirements, actual dimensions, timing, and live route capacity before issuing the final quote.
When will I receive tracking?+
A route reference is issued after dispatch confirmation. Delivery updates follow pickup, en route, and completed milestones.
Can I ship restricted goods?+
Some hazardous, illegal, temperature-sensitive, or unusually valuable goods require review or cannot be accepted. Ask dispatch first.
Claims, support, and returns
What should I do if a parcel arrives damaged?+
Open a claim promptly, attach photos and shipment details, and keep original packaging until review is complete.
How do insurance and declared value work?+
Declared value documents the goods for route review and claims. Any optional coverage follows the terms confirmed before pickup.
Can you return an item to the pickup location?+
Usually, if dispatch can confirm the return window, access, item condition, and any additional route charge.
How can I reach support quickly?+
Use the contact page with shipment identifiers and a short issue summary. This speeds routing to the relevant operations specialist.